Q: Is there a veterinarian on-site?
A: Pet Paradise does not have a veterinarian on-site but we do partner with local veterinarians who are available to provide emergency veterinary services for your pet during business hours.
Q: Can Pet Paradise administer medications to my pet?
Yes, Pet Paradise employees are thoroughly trained to administer medications. However, unfortunately, we no longer accept insulin dependent pets. If you have a senior pet, please inform an associate and we will gladly accommodate their needs.
Medications for administration must be presented in their original container/bottle with written instructions including name of pet, name of medication, dosage, route, and special instructions. The pet parent must complete the Prescription Medication Form (or Controlled Medication form, when applicable).
Medications, vitamins, and supplements may NOT be prepacked with the pet’s meals. If medications, vitamins, and supplements are found in prepacked meals, the pet parent should be called to determine the medication name and dosage instructions. The items should be removed, documented on a medication form, and entered into Gingr to ensure accuracy in administration.
Post Surgery Guests: To reduce the risk of complications post surgery, Pet Paradise will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post operation.
As a pre-cautionary measure for our other guests, we do not accept pets who are heartworm positive, pets with seizure/heart conditions, and pets currently receiving Cancer/Radiation treatments.
Q: What is Pet Paradise doing to help control infection spread?
A: Pet Paradise takes all illnesses seriously with strict routine cleaning as well as decontamination protocols in place in addition to clear guidelines to identify and respond to symptoms. We currently require all pets to stay up to date on DHPP and Bordetella vaccinations prior to their stay. In response to an increase in cases, we also recommend that the canine influenza vaccination booster series be completed a minimum of 2 weeks prior to your pet's stay. We have added this vaccine to all wellness plans for North and South Carolina and are offering this vaccine at $20 for all non-wellness plan clients.